By Naz Aksu
In the male-dominated jewelry industry, I’ve witnessed how traditional, top-down leadership often overshadows collaborative voices. Early in my career, I chose a different path, prioritizing empathy and inclusion. By encouraging open dialogue, my team and I co-created a new customer service model rooted in mutual respect and innovation. The results—improved morale, stronger teamwork, and exceptional customer satisfaction—reinforced my belief that empathy is a strength in leadership.
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