We had a great start to our signature Virtual Happy Hours for 2016 with leadership coach and communication expert Dr. Marcia Reynolds, author of The Discomfort Zone: How Leaders Turn Difficult Conversations into Breakthroughs. Her passion for how the human brain works inspired her to conduct research on how people react to those difficult conversations at work that worry everyone. She talks about how to make way for “maximum gain with minimum pain” in those tough conversations so they end up being transformational.

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