A newly pervasive culture of shouting matches at school board meetings, city council meetings, citizen meetings with elected officials, youth sports, union meetings, public protests, board meetings, diplomacy meetings and even televised negotiations from the Oval Office have all  normalized yelling, name-calling and bullying.

But this behavior is neither normal nor productive. So how do you change the momentum of the moment when you are in a work environment and someone shouts, yells, screams or causes chaos to erupt?

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